•  If you have need for maintenance on your AHA rental unit and it is not an emergency, please call 203-736-8888 and place a maintenance request. If you get a voice mail message please leave your name, phone number, address and a brief description of the maintenance problem, and if it is OK to enter if you are not home.
  


•  Holiday and after hour emergency calls (regular hours are 9:00 AM to 4:15 PM Monday - Friday) for maintenance assistance should be made to 203-736-8888. This will connect you to an answering service which will locate the on-call maintenance worker for response.
  


•  It is important to note that maintenance staff with the exception of emergency situations, do not take work orders directly from residents. All work orders for routine maintenance must be arranged by calling 203-736-8888.
  

The following is the way the AHA defines Maintenance Work Order Categories.

Emergency: Maintenance problems that pose an immediate threat to life, health safety or property, or related to fire safety. Example: a toilet that is overflowing which may cause property damage if it is not repaired. Emergency Work Orders are addressed in 24 hours or less. If there is a fire, call 911 before calling for maintenance help.

Urgent: Work order items that are not an emergency, but need attention in a timely manner. Urgent work orders will be addressed as soon as possible, with a goal of 3 working days. Example: An electrical outlet stops working.

Routine: Maintenance work that is scheduled for a predetermined date. Example: Annual furnace cleanings.

Tenant Request: Assistance for items normally considered cosmetic or outside of required maintenance. Example: Repaint apartment or assist in installing window blinds. May or may not be performed, depending upon nature of request and/or availability of staff.

Residents are not charged for normal wear and tear maintenance needs in their unit. However, if damage is caused due to tenant abuse or negligence, the resident will be charged for the cost of repairs. If a resident is charged for damage to AHA property, the following charges apply.

• Repairs performed by a contractor will be reimbursed to the AHA for full charges passed on from the contractor.
  
• If the AHA performs the repairs during normal working hours, labor charges are as noted in your lease agreement. If you have any questions contact Don at 203-736-8888.
  
  • Materials charges will be billed at cost
    

Daily household trash can be disposed of in dumpster areas provided. However, extraordinary disposals of electronics (such as microwaves & TV’s) and furniture (such as box mattresses, washers, dryers, chairs, sofas etc.) should be arranged with the City of Ansonia for pickup. Garbage left outside units or on balconies, etc. will result in a $25 charge to the resident for maintenance removal.

Pages of your lease agreement stipulate many additional details of AHA’s Maintenance Policies and Procedures. Please refer to that document, call your Rental Manager, or see the policy manuals located in the main office lobby for more information.